Refund policy

RETURN AND REFUND POLICY

Made-to-Order Policy

All our items are made to order, meaning they are custom-made and uniquely embellished for specific sizes and selected designs. Due to the personalized nature of our products, we maintain a no return, no refund policy on all embellished items.

Domestic Exchanges

We understand that sizing can sometimes be tricky. We offer exchanges on non-embellished items only (such as plain leotards, dresses and skirts if the size doesn't meet your expectations.

• Exchanges must be requested within 2 days of receiving your order.
• Items must be unworn, unwashed, and in original condition with tags attached
• If your preferred exchange size is unavailable, we will provide store credit for future purchases

How to Request an Exchange

To request an exchange, please contact us at dowsawear@hotmail.com with your order number and details about the item you'd like to exchange.

International and EU Exchanges

Unfortunately we do not accept exchanges from International or European Union Customers. However, if you are not satisfied with the quality of the items, we are happy to make an exception to this rule and provide you with the exchange instructions. Please note that the original shipping fee will not be refunded and the sender will be responsible for the return shipping fee. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.