SHIPPING POLICY
Processing Times
We carefully handcraft each order with attention to detail. Processing times vary depending on the type of item:
-
Standard Items (accessories, plain leotards, plain dresses, and plain skirts): Ships within 1 business day
- Made-to-Order Items (items with our current embellishment designs): 2-3 business days production time
- Custom Embellished Items (unique embellishment requests): 3-4 business days production time
Processing times do not include shipping transit time. Orders are processed Monday through Friday, excluding public holidays.
Shipping Regions
We ship worldwide to dancers everywhere! We currently ship to Ireland, the EU, United Kingdom (including Northern Ireland), United States, Canada, Australia, South Africa, Argentina, and many other countries.
Shipping Methods & Costs
Shipping costs are calculated based on the weight of your order and your destination:
-
Ireland (Domestic):
- Standard Shipping via An Post: 1-3 business days
-
Express Next Day: Available for urgent orders
-
European Union:
- Standard Shipping via An Post
-
DPD Express: For faster delivery
-
United States: FedEx International Economy or Priority Express
-
Canada, Australia and Other International:
- International Tracked Shipping via An Post
Tracking
All orders include tracking information. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Delivery Timeframes
Estimated delivery times (after processing):
- Ireland: 1-3 business days (standard) or next day (express)
- EU: 5-7 business days (standard) or 2-4 business days (express)
- United States: 4-6 business days (economy) or 2-3 business days (express)
- Canada: 7-14 business days with Standard interbational
- Australia & Other International: 10-15 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays beyond our control.
International Shipping outside of EU - Customs, Duties & Import Charges
United States Orders
We are pleased to offer FedEx International Economy shipping to customers throughout the United States, providing reliable, fully tracked delivery. Customers who require faster delivery may upgrade to FedEx International Priority (Express) at checkout where available.
Orders shipped to the United States may be subject to U.S. customs duties, import taxes, or customs processing fees. These charges are determined by U.S. Customs and Border Protection (CBP) based on the product classification, declared value, and current import regulations, and are the responsibility of the recipient.
To help ensure smooth customs clearance, every Dowsa shipment includes detailed commercial documentation describing the products, materials, tariff classification and manufacturing information required by U.S. Customs.
If import charges apply, FedEx will normally contact you directly by email or text message before delivery with payment instructions. Once any applicable charges have been been paid, your shipment will continue to its destination.
Please note that import regulations and duty rates may change over time. Any customs duties, taxes or carrier clearance fees are imposed by U.S. authorities and are not collected or controlled by Dowsa Performance Wear.
Enjoy FREE FedEx Economy Shipping on all orders over US$225. Orders below this amount are charged at our standard FedEx shipping rates. Please note that import duties, taxes and customs fees are not included and remain the responsibility of the customer.
United Kingdom Shipping & Post-Brexit Import Charges
UK orders are shipped from Ireland with DPD tracked delivery.
Free DPD delivery is available on orders over £150.
Orders delivered to Great Britain (England, Scotland and Wales) are treated as international imports following the UK’s departure from the EU and will be subject to UK import VAT, Customs Duty and/or courier clearance charges.
Orders valued at £135 or less
UK VAT rules for consignments valued at £135 or less require VAT to be dealt with at the point of sale by the overseas seller, where applicable.
Orders valued over £135
For consignments with a goods value over £135, normal UK import VAT and customs procedures apply.
The recipient may be required to pay:
- UK import VAT
- Any applicable Customs Duty
- Any customs clearance or administration fee charged by the courier
These charges are separate from any shipping fee paid at checkout and, where applicable, are payable by the recipient before delivery.
DPD will contact you by email or SMS requesting payment of import charges.
Please monitor the email address and mobile number provided with your order and complete any requested payment promptly.
If import charges are not paid within the courier’s required timeframe, the parcel may be returned to Dowsa Performance Wear.
Parcels Returned Due to Unpaid Import Charges
If an order is returned because requested import VAT, Customs Duty or courier charges were not paid within the required timeframe:
- the order will be held safely for the customer;
- the original shipping charge is non-refundable;
- any additional return-to-sender charges imposed by the courier may be payable by the customer; and
- re-dispatch will be arranged once any applicable additional shipping charges have been paid.
Custom-made or personalised items remain subject to our existing returns and cancellation terms.
This does not affect your statutory consumer rights.
🌍 Other International Destinations
Orders shipped outside the European Union may be subject to import duties, taxes or customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not collected by Dowsa Performance Wear.
Lost, Damaged, or Delayed Packages
If your package is lost, damaged, or significantly delayed, please contact us immediately at dowsawear@hotmail.com. We will work with the shipping carrier to resolve the issue. For international orders, please allow extra time for customs clearance before reporting a package as lost.
Contact Us
If you have any questions about shipping or need to make special arrangements, please don't hesitate to contact us at contact@dowsawear.com.
Returns & Exchanges
For information about returns and exchanges, please refer to our Return and Refund Policy.
