All purchases are fulfilled within 3-5 business days.

All merchandise is MADE TO ORDER, individually crafted for specific measurements and design features. With our products being custom-made, we have a strict NO RETURN, NO REFUND POLICY.

We provide an exchange if the size doesn't meet your expectations, along with store credit for future style purchases.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start an exchange, please contact us at dowsawear@hotmail.com. 

Senders are responsible for the Exchange postage fee. 
You can always contact us for any return questions at dowsawear@hotmail.com.

International and EU Exchanges

Unfortunately we do not accept exchanges from International or European Union Customers. However, if you are not satisfied with the quality of the items, we are happy to make an exception to this rule and provide you with the exchange instructions. Please note that the original shipping fee will not be refunded and the sender will be responsible for the return shipping fee. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We recommend hand washing in a warm soapy water for all embellished items