Shipping policy

SHIPPING POLICY

Processing Times

We carefully handcraft each order with attention to detail. Processing times vary depending on the type of item:

  • Standard Items (accessories, plain leotards, plain dresses, and plain skirts): Ships within 1 business day
  • Made-to-Order Items (items with our current embellishment designs): 2-3 business days production time
  • Custom Embellished Items (unique embellishment requests): 3-4 business days production time

Processing times do not include shipping transit time. Orders are processed Monday through Friday, excluding public holidays.

Shipping Regions

We ship worldwide to dancers everywhere! We currently ship to Ireland, the EU, United Kingdom (including Northern Ireland), United States, Canada, Australia, South Africa, Argentina, and many other countries.

Shipping Methods & Costs

Shipping costs are calculated based on the weight of your order and your destination:

  • Ireland (Domestic):

    • Standard Shipping via An Post: 1-3 business days
    • Express Next Day: Available for urgent orders

  • European Union:

    • Standard Shipping via An Post
    • DPD Express: For faster delivery

  • United States:  DPD Express  

  • Canada, Australia and Other International:

    • International Tracked Shipping via An Post

Tracking

All orders include tracking information. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

Delivery Timeframes

Estimated delivery times (after processing):

  • Ireland: 1-3 business days (standard) or next day (express)
  • EU: 5-7 business days (standard) or 2-4 business days (express)
  • United States: 4-6 business days (express)
  • Canada: 7-14 business days with Standard international
  • Australia & Other International: 10-15 business days

Please note that delivery times are estimates and may vary due to customs processing or carrier delays beyond our control.

International Shipping outside of EU - Customs, Duties & Import Charges

United States Orders

We are pleased to offer reliable, fully tracked international shipping to customers throughout the United States.

Orders are dispatched from Ireland through our international shipping partner, DPD, with onward delivery in the United States handled by UPS.

Estimated delivery time is 4–6 business days after dispatch, excluding any customs clearance delays.

US Customs Duties, Tariffs & Import Charges

Orders shipped to the United States may be subject to US customs duties, import tariffs, taxes and customs clearance or processing fees.

These charges are determined according to applicable US import regulations and may depend on the product classification, declared value, country of manufacture and current tariff rates.

All import duties, tariffs, taxes and customs clearance fees are the responsibility of the customer and are not included in the product prices or shipping charges paid at checkout.

To facilitate customs clearance, every Dowsa shipment includes commercial documentation detailing the products, materials, declared value, tariff classification and country of manufacture.

Customs Clearance & Payment

If import charges are assessed, UPS or an authorised customs clearance provider may contact you directly with payment instructions.

Payment may be requested before delivery or invoiced separately, depending on the carrier's customs clearance procedures.

We recommend checking your shipment status and any outstanding charges directly through the official UPS website at www.ups.com.

Please be aware that unpaid import charges may delay delivery or result in the shipment being returned.

Import regulations and tariff rates are subject to change. Dowsa Performance Wear does not determine or collect these charges and cannot guarantee the amount assessed by customs authorities or delivery carriers.

Free Shipping to the United States

Enjoy FREE International Shipping on all orders over US$225.

Orders below this amount are charged at our standard international shipping rates, displayed at checkout.

Please note: Free shipping covers the transportation of your order only. It does not include US import duties, tariffs, taxes or customs clearance fees, which remain the responsibility of the customer.

United Kingdom Shipping & Post-Brexit Import Charges

UK orders are shipped from Ireland with DPD tracked delivery.

Free DPD delivery is available on orders over £150.

Orders delivered to Great Britain (England, Scotland and Wales) are treated as international imports following the UK’s departure from the EU and will be subject to UK import VAT, Customs Duty and/or courier clearance charges.

Orders valued at £135 or less

UK VAT rules for consignments valued at £135 or less require VAT to be dealt with at the point of sale by the overseas seller, where applicable.

Orders valued over £135

For consignments with a goods value over £135, normal UK import VAT and customs procedures apply.

The recipient may be required to pay:

  • UK import VAT
  • Any applicable Customs Duty
  • Any customs clearance or administration fee charged by the courier

These charges are separate from any shipping fee paid at checkout and, where applicable, are payable by the recipient before delivery.

DPD will contact you by email or SMS requesting payment of import charges. 

Please monitor the email address and mobile number provided with your order and complete any requested payment promptly.

If import charges are not paid within the courier’s required timeframe, the parcel may be returned to Dowsa Performance Wear.

Parcels Returned Due to Unpaid Import Charges

If an order is returned because requested import VAT, Customs Duty or courier charges were not paid within the required timeframe:

  • the order will be held safely for the customer;
  • the original shipping charge is non-refundable;
  • any additional return-to-sender charges imposed by the courier may be payable by the customer; and
  • re-dispatch will be arranged once any applicable additional shipping charges have been paid.

Custom-made or personalised items remain subject to our existing returns and cancellation terms.

This does not affect your statutory consumer rights.

🌍 Other International Destinations

Orders shipped outside the European Union may be subject to import duties, taxes or customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not collected by Dowsa Performance Wear.

Lost, Damaged, or Delayed Packages

If your package is lost, damaged, or significantly delayed, please contact us immediately at dowsawear@hotmail.com. We will work with the shipping carrier to resolve the issue. For international orders, please allow extra time for customs clearance before reporting a package as lost.

Contact Us

If you have any questions about shipping or need to make special arrangements, please don't hesitate to contact us at contact@dowsawear.com.

Returns & Exchanges

For information about returns and exchanges, please refer to our Return and Refund Policy.